Troubleshooting Steps

General Steps If you experience issues accessing Scanner or see it as unavailable on web (desktop only): - Be sure that you are signed into a verified NASCAR.com account - Make sure your browser is updated to the latest version - Refresh your browser or clear your local cache If you continue to experience issues after following the above steps, please review specific steps for Windows and Mac. Troubleshooting Steps for Windows - Does your system meet the minimum requirements?...

There are several reasons why a driver's radio communication might be experiencing issues during an event. Below are a few of the main reasons it might be difficult to hear driver communication. - Communication between the driver and team may be very light at the time of listening - Drivers may become involved in an incident where their radios are turned off and their audio may not be available - Drivers may change their radio channel which requires time for the system to update. You ma...